Hotel Confirmations, Cancellations, or Changes
Confirmation of the room reservation will be acknowledged by the travel desk and sent within 72 hours. If you have any questions regarding your reservation, or to make changes or cancellations, contact onPeak at 800-584-9047, do not contact the hotel. One night’s room and tax guarantee to a credit card is required to hold hotel reservations. All changes and/or cancellations prior to January 11, 2024 must be made through onPeak. After January 11, 2024, changes and cancellations must be made direct to the hotel at least 72 hours prior to arrival date for most hotels.
Don’t Be A “No Show!”
If you have a confirmed room reservation and find that you are unable to attend the conference, be sure to notify the ALA Housing Desk or the hotel holding your reservation. If not, the room will be left vacant (when it could be used by another attendee), and you will lose your deposit.
ALA is pleased to announce that our official contractors for registration and housing services are CompuSystems Inc. (registration) and onPeak (housing). Both contractors work with us to provide exhibitors and attendees with new and expanded services to make your conference experience the best that it can be.
Accept no substitutes! Please be aware that there are companies that claim to provide housing and registration services for the ALA conferences that are not affiliated with ALA in any way. The chances are quite good that sometime soon you will receive a fax, e-mail transmission or phone call (if you haven't already) that offers you cut-rate housing. The author's apparent intent is to convince you that the offer is made on behalf of ALA. IT IS NOT. Many exhibitors have become the unwitting victims of these room block poachers who secure exhibitor lists from Internet websites and membership databases from the membership directories that associations produce.
Don't be misled! Housing for LibLearnX is handled exclusively by onPeak.
When ALA secures hotel sleeping rooms for our conferences, we do so to assure that our attendees and exhibitors are adequately accommodated. We also require hotels for meeting space for the numerous sessions offered. This involves contracting rooms and space with many hotels, however, doing so will subject us to cancellation and attrition policies.
Everyone loves a bargain. Poaching housing blocks, however, is not about better prices - it is about highly suspect ethics and service. We hope you will support ALA's efforts to thwart the efforts of room block poachers when making your housing arrangements.
Thank you for your support.